Refund policy

Refund Policy

At G-Y-Six Brand, we strive to ensure you are completely satisfied with your purchase. However, if you need to return an item, we’ve outlined our refund policy below:

Eligibility for Returns

  • Returns must be initiated within 15 days of receiving your item.
  • Items must be unworn, unwashed, and in their original condition, with all tags attached.
  • Custom or personalized items are non-refundable unless they arrive damaged or defective.

Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 7 days of receipt to report the issue.
  • We will provide you with an RMA (Return Merchandise Authorization) number to process your return or exchange.

How to Initiate a Return

  1. Contact our customer support team at [email address] or [phone number] to request an RMA number.
  2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  3. Once approved, we will provide instructions on how to ship the item back to us.

Refund Process

  • Refunds will be processed once the returned item is received and inspected.
  • If the return is approved, the refund will be issued to your original payment method within 7 business days.
  • Shipping fees are non-refundable unless the item was damaged or defective upon arrival.

Important Notes

  • Returns without an RMA number will not be accepted.
  • Items that show signs of wear, washing, or damage caused by the customer will not be eligible for a refund.
  • Customers are responsible for return shipping costs unless the item is damaged or defective.

If you have any questions or need further assistance, please don’t hesitate to contact our team. Thank you for choosing G-Y-Six Brand—we appreciate your support!